Final Update: Wednesday, 01 September 2021 07:36 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/01, 07:19 UTC. Our logs show the incident started on 09/01, 06:56 UTC and that during the 23 minutes that it took to resolve the issue customers in the West Us region may have experienced issues while accessing your data as well as missed or delayed alerts.
-Srikanth
We've confirmed that all systems are back to normal with no customer impact as of 09/01, 07:19 UTC. Our logs show the incident started on 09/01, 06:56 UTC and that during the 23 minutes that it took to resolve the issue customers in the West Us region may have experienced issues while accessing your data as well as missed or delayed alerts.
- Root Cause: The failure was due to backend dependency.
- Incident Timeline: 23 minutes - 09/01, 06:56 UTC through 09/01, 07:19 UTC.
-Srikanth
