Wednesday, September 15, 2021

More spares now available for commercial customers

For Surface devices, sustainability is integral to our mission to build products that empower every person and organization to achieve more. From product design through sourcing, manufacturing, delivery, and product end-of-life, we’re driven to make a difference with our products—both in how our customers create with them and in the impact their development has on our environment.

We have a longstanding commitment to maximize product life, minimize waste, use more renewable resources, and improve the modularity, reparability, and recyclability of our devices—including our packaging. We are also working with our industry partners to make available more repair options that ensure the quality of repairs, safeguard consumer’s privacy and security, and help protect consumers from injury. 


That’s why we’re pleased to announce that beginning today, commercial customers can order spare parts from our largest ever commercial spares offering, enabling their IT technicians to service devices on-site.  These new spares are available to customers in all Surface markets and will begin shipping October 15. But please note that previously released spares -- such as SSDs for Surface Pro 7 + that I discussed in my earlier post -- are currently only available in the US. 




Surface Laptop 4

Surface Laptop 3

Surface Pro 7+

Surface Pro 7   

Surface Pro X SQ2

Surface Pro X SQ1

SSD Door

Provides access to removable solid state drive (rSSD)





Hinged stand for 2-1 devices




Display assembly






Keyboard, Trackpad, and Frame assembly







Commercial customers will also see value in being able to get their employees up and running faster with their familiar device. Devices will live longer in the organization as we offer more options for quickly “refreshing” devices with new and original hardware parts.


It’s recommended that skilled IT technicians perform component replacements as described in the appropriate Surface Service guide available on the Microsoft Download Center.


Order commercial spares 

Commercial Spares for Microsoft Surface devices can be purchased from a Microsoft Authorized Device Reseller. We hope this makes it easier for commercial customers to replace components as needed.


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