New Microsoft Power Platform and Dynamics 365 training: August 2021 roundup

Check out what’s new in our training and certification portfolio—we’ve a learning path, modules, and a new landing page to explore Dynamics 365 Commerce on Microsoft Learn. We update learning paths and modules on Microsoft Learn regularly to help ensure that you’re getting the most current information as technology continues to advance. Keep your career up to date by using training to build and enhance your skills, and then move ahead by validating those skills with a Microsoft Certification. This month, in addition to the new Commerce landing page on Microsoft Learn, explore our new learning path for Human Resources and our new and updated modules for Success by Design. Plus, we’ve added new modules for Business Central, Customer Service, Field Service, Intelligent Order Management, Marketing, and Sales. We’ve also converted our Power Apps “Create a Model Driven App” exercise to a lab.

 

Work through these and other modules at your own pace. Use free, online training on Microsoft Learn to explore new skills to use on the job or to take your career in a new direction. If you need help figuring out which training to take, check out the Dynamics 365 learning paths and the Microsoft Power Platform learning paths.

 

We’re removing older, retired courses from the Dynamics Learning Portal on October 15, 2021, as a result of the significant reduction in the number of downloads of these e-learning courses. If you want to keep any of them for your own use, be sure to download them before that date.

 

The following learning paths and modules were released in August 2021.

 

Business Central

Module	Role	Certification
Implement interfaces in Dynamics 365 Business Central	Developer	N/A
Work with reports in Dynamics 365 Business Central	Developer	N/A
Extend reports in Dynamics 365 Business Central	Developer	N/A
Work with entitlements and permission sets in Dynamics 365 Business Central	Developer	N/A

 

Customer Service

Module	Role	Certification
Enhance agent productivity with Customer Service workspace	Functional consultant, business user	N/A
Create custom experiences for agents with the App profile manager in Customer Service	Functional consultant, business user	N/A
Create or update records automatically in Customer Service Hub	Functional consultant, business user	N/A
Enhance agent productivity and personalization in Omnichannel for Customer Service	Functional consultant, business user	N/A
Enhance agent productivity and personalization in Customer Service Hub	Functional consultant, business user	N/A

 

Field Service

Module	Role	Certification
Use AI in Dynamics 365 Field Service	Functional consultant, business user	N/A

 

Human Resources

Learning path	Role	Certification
Get started and use functionality in Microsoft Dynamics 365 Human Resources Learning path, 6 modules	Functional consultant, business user	N/A

 

Intelligent Order Management

Module	Role	Certification
Get started with Dynamics 365 Intelligent Order Management	Functional consultant, business user	N/A

 

Marketing

Module	Role	Certification
Manage content, event triggers, and journeys in real-time marketing with Dynamics 365 Marketing	Functional consultant, business user	N/A

 

Power Apps

Module	Role	Certification
Hands on Lab: Create a model-driven app Module update: Converted “Create a model-driven app” exercise to a lab. No trial needed.	Functional consultant, business user, app maker	N/A

 

Sales

Module	Role	Certification
Set up and configure Dynamics 365 Sales	Functional consultant, business user	N/A

 

 

Success by Design

Module/Learning Path	Role	Certification
Learning Path - Plan a testing strategy for your Dynamics 365 solution	Solution architect, functional consultant	MB-700
Module - Dual-write implementation for Dynamics 365 solutions	Solution architect, functional consultant	MB-700
Module - Cutover strategy for Dynamics 365 solutions	Solution architect, functional consultant	N/A
Module - Post go-live strategy for Dynamics 365 solutions	Solution architect, functional consultant	MB-700

 

Product landing pages

Business Central	Dynamics 365 Business Central on Microsoft Learn
Finance	Dynamics 365 Finance on Microsoft Learn
Commerce	Dynamics 365 Commerce on Microsoft Learn
Supply Chain Management	Dynamics 365 Supply Chain Management on Microsoft Learn
Customer Service	Dynamics 365 Customer Service on Microsoft Learn
Field Service	Dynamics 365 Field Service on Microsoft Learn
Marketing	Dynamics 365 Marketing on Microsoft Learn
Sales	Dynamics 365 Sales on Microsoft Learn
Power BI	Power BI on Microsoft Learn
Power Apps	Power Apps on Microsoft Learn
Power Automate	Power Automate on Microsoft Learn

 

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