Final Update: Tuesday, 05 October 2021 18:57 UTC
We've confirmed that all systems are back to normal with no customer impact as of 2nd October, 11:44 UTC. Our logs show the incident started on 2nd October, 6:38 UTC and that during the 5 hours that it took to resolve the issue 25% of customers in West Europe may have seen duplication in audit logs and REST API data as well as some data loss.
-Shwetha Huilgol
We've confirmed that all systems are back to normal with no customer impact as of 2nd October, 11:44 UTC. Our logs show the incident started on 2nd October, 6:38 UTC and that during the 5 hours that it took to resolve the issue 25% of customers in West Europe may have seen duplication in audit logs and REST API data as well as some data loss.
- Root Cause: The failure was due to an upstream component sending duplicate sets of data.
- Incident Timeline: 5 Hours & 6 minutes - 2nd October, 6:38 UTC through 2nd October, 11:44 UTC
-Shwetha Huilgol
