New Microsoft Power Platform and Dynamics 365 training: November 2021 roundup

We’re always adding to our training and certification portfolio, and now you can discover the new role-based learning paths and modules that we released last month on Microsoft Learn. Look for new ways to build and deepen your skills, and then validate those skills by earning a Microsoft Certification.

 

This month, there are several new learning paths for you to explore, including those for Customer Service, Field Service, Nonprofit, and Power BI. We’ve also added new modules for Customer Service, Field Service, Industry Solutions, and Power Apps.

 

Work through these new learning paths and modules at your own pace. Use free, online training on Microsoft Learn to explore new skills to use on the job or to take your career in a new direction. Need help figuring out which training to take? Check out the Dynamics 365 learning paths and the Microsoft Power Platform learning paths.

 

The following learning paths and modules were released in November 2021.

 

Customer Service

Learning paths and modules	Role	Certification
Get started with Dynamics 365 Customer Service scheduling Learning path, 2 modules	Functional consultant, business user	MB-230
Use Connected Customer Service with Dynamics 365 Learning path, 2 modules	Functional consultant, business user	MB-230
Get started with Dynamics 365 Customer Service Voice channel	Functional consultant, business user	N/A

 

Field Service

Learning path and modules	Role	Certification
Manage work orders in Dynamics 365 Field Service Learning path, 4 modules	Functional consultant, business user	MB-240
Incident types in Dynamics 365 Field Service	Functional consultant	MB-240
Inspections in Dynamics 365 Field Service	Functional consultant	MB-240
Customer assets in Dynamics 365 Field Service	Functional consultant	MB-240
Create custom apps for Dynamics 365 Field Service	Functional consultant, business user	MB-240

 

Industry Solutions

Module	Role	Certification
Get started with Microsoft Cloud for Financial Services	Functional consultant, business user	N/A

 

Nonprofit

Learning path	Role	Certification
Manage and engage with volunteers in Microsoft Cloud for Nonprofit 7 modules	Business user, functional consultant	N/A
Manage nonprofit fundraising and engagement with Microsoft Cloud for Nonprofit 9 modules	Business user, functional consultant	N/A

 

Power Apps

Module	Role	Certification
Use Dataverse choice columns with formulas	App maker	N/A
Reduce complexity in your data model with Dataverse table relationships	App maker	N/A
Work with canvas app source code	App maker	N/A
Use Monitor to troubleshoot Power Apps	App maker	N/A
Optimize app load time	App maker	N/A
Use Power Apps Instrumentation with Application Insights	App maker	N/A

 

Power BI

Learning path	Role	Certification
Design effective reports in Power BI 6 modules	Business analyst, data analyst	N/A

 

Product landing pages

Business Central	Dynamics 365 Business Central on Microsoft Learn
Finance	Dynamics 365 Finance on Microsoft Learn
Commerce	Dynamics 365 Commerce on Microsoft Learn
Supply Chain Management	Dynamics 365 Supply Chain Management on Microsoft Learn
Customer Service	Dynamics 365 Customer Service on Microsoft Learn
Field Service	Dynamics 365 Field Service on Microsoft Learn
Marketing	Dynamics 365 Marketing on Microsoft Learn
Sales	Dynamics 365 Sales on Microsoft Learn
Power BI	Power BI on Microsoft Learn
Power Apps	Power Apps on Microsoft Learn
Power Automate	Power Automate on Microsoft Learn

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