We announced at Microsoft Ignite our first cross platform, specialty certification for the Business Applications portfolio with the new Customer Data Platform Specialty certification. This certification will launch to beta in December 2021.
The Customer Data Platform Specialist role and certification
You fit the profile for this certification if you have knowledge, skills, and experience implementing solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.
Candidates should have firsthand experience with Dynamics 365 Customer Insights, Power Query, Microsoft Dataverse, Common Data Model, Microsoft Power Platform and one or more additional Dynamics 365 apps. In addition, they need direct experience with practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
Candidates need experience with processes related to KPIs, data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. They should have a general understanding of Azure Machine Learning, Azure Synapse Analytics, and Azure Data Factory.
In this role, learners must pass Exam MB-260: Microsoft Customer Data Platform Specialist to earn this certification. This is a standalone certification, and no prerequisites are required.
Training coming soon
Stay tuned for more upcoming Learn content and instructor-led training aligned to the certification.
- Microsoft Learn learning paths and modules will be available in early December 2021.
- Microsoft Official Courseware will be available in Q3FY22
How do I get started?
Even though the exam won’t be released until December 2021, you can start preparing for it now:
- Review the exam page for details. The Exam MB: 260 (beta) OD outlines the key topics covered on the exam.
- Start a Customer Insights trial to explore the application and become familiar with the user interface.
- Stay up to date on planned features and releases with Audience insights and Engagement insights release notes.
- Review this Microsoft Learn learning path to get started with Customer Insights: Unlock customer intent with Dynamics 365 Audience insights.
- Learn about general data transformation and cleansing principles with the Clean, transform and load data in Power BI module.
Where’s my community?
Join other learners in a community with other Dynamics 365 professionals. Share your career journey with colleagues who have similar interests in Customer Data Platform and related technologies. Here are some places where you can share and gather information and learn from your peers and others.
- Dynamics 365 Community
- Dynamics 365 Customer Insights Community
- LinkedIn: Dynamics 365 jobs
- LinkedIn: Dynamics 365 network
